Customer Care Executive - 6 month FTC

Asahi UK (AUK), part of Asahi Europe & International Ltd, aims to enrich consumer experiences through innovation, high-quality service and an exceptional portfolio of premium beer, ale and cider brands including, Peroni Nastro Azzurro, Asahi Super Dry, Meantime, Fuller’s London Pride and Cornish Orchards. Our aim is to be the leading super premium beer business in the UK, through a brand mix that creates a compelling proposition. At AUK we operate as an end to end business unit responsible for sales, marketing, customer operations, production, supply chain and wholesale operations in the UK & Ireland. For further information, visit www.asahibeer.co.uk

Asahi Europe & International is a subsidiary of Asahi Group Holdings Ltd, a global beverage and food company listed on the Tokyo Stock Exchange, Japan. Employing > 12,000 people, Asahi Europe & International is the custodian for leading super premium lager brands Peroni Nastro Azzurro, Grolsch, Asahi Super Dry, plus international Czech lager brands, Pilsner Urquell and Kozel. The business has world-class brewing and production facilities in 8 markets – UK, NL, ITL, PL, CZ, SK, HU, RO. In most of these markets, we are the leading brewer with full portfolio of famous brands. Commercial operations in other parts of Europe, USA, Canada, LatAm, Africa and Asia are served through our global distribution network. With state-of-the-art facilities, some of the best brewers in the world, quality ingredients, and a culture based on innovation and collaboration, Asahi offers the best quality of beer to beer lovers worldwide. More information can be found at www.asahiinternational.com

Customer Care Executive – 6 Month FTC

In this role, you’ll be at the heart of our supply chain operations, supporting our Customer Care Managers to make sure every order runs seamlessly — from processing beer deliveries to resolving customer queries. You’ll be the friendly voice (and inbox!) that ensures our customers get the support they need quickly and professionally.

What you’ll be doing

• Acting as the first point of contact for customers, handling calls and emails with professionalism and care.
• Managing multiple inboxes — from setting up new customer accounts to processing returns, credit queries, and ullage claims.
• Making sure all orders and invoices are accurate, resolving any credit queries in collaboration with our Credit Control team.
• Building strong relationships with customers and colleagues across sales, logistics, planning, and finance to ensure smooth deliveries.
• Supporting the collection of empty kegs from customer depots to our 3PL warehouse.
• Using our ERP system (SAP preferred) to manage the order process from start to finish.
• Helping us hit our service targets by keeping orders On Time and In Full.

What we’re looking for

• Experience in customer or supplier relationship management.
• A background in a high-volume, process-driven environment.
• ERP system knowledge (SAP a bonus!) and good Excel skills.
• Strong organisational skills and a sharp eye for detail.
• Ideally, experience in FMCG or supply chain logistics.

Key skills & attributes

• Excellent communication and interpersonal skills.
• Strong organisation and time management.
• Problem-solving ability and a calm approach under pressure.
• Team player with a drive to learn and succeed.
• Determined, detail-oriented, and proactive.

This is a fantastic opportunity to build experience in a fast-moving environment while playing a key role in delivering exceptional service to our customers.

We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are! At Asahi Europe and International we believe you can SHINE AS YOU ARE - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs.  We want to support you to be courageous in your individuality and to know that whoever you are and whatever your circumstances, you can belong with us without having to conform.