SOLUTION OWNER - CRM AND SFA

Asahi #d Solution Owner SFA/CRM is the key driver of all application activities covering Sales Force Automation and Customer Relationship Management IS solution for all AEI markets.

This includes managing relationship with sales key users, knowledge of business processes, management of delivery partner and performance monitoring.

With support of PMO, Release Management, Application Architecture, IS Operations, Service Desk and other IS functions is taking full ownership of dedicated application portfolio under regional strategy based on Microsoft Dynamics 365 platform.

Asahi #d Solution Owner SFA/CRM takes accountability for projects and application evolution focusing on SFA/CRM domain through

• Demand gathering, classification, use cases definition
• Solutions Design within architecture guidelines and continuously evolve regional solution set
• Project governance for deliveries by external off-shore partner
• Championing regional design and ensuring proper integration and retirement of local solutions
• Facilitation of testing of new functionalities, testing case creation and testing execution based on AEI testing standards
• Change management and super user training to ensure value realization

Serves as a primary escalation point for any service management related topics raised by the respective business key user that requires a follow-up.

Develops and engage key/super user network across AEI to facilitate change management and end user training for business applications

Qualification criteria

• Master degree or equivalent in Technology or business related
• 5+ years of professional experience with exposure to IT processes methodologies and best practices
• Experience with Microsoft Dynamics 365 as well as Resco configuration and management
• International experience advantage (accountability for delivering in/to different countries)
• Knowledge of business processes in FMCG sales domain, Solution design, CRM systems deployment,
• Analytical and problem solving skills, service oriented mind-set, project management experience
• Proficiency in English

Preferential qualifications

• Technical and functional knowledge of additional CRM platforms (e.g., Salesforce Sales/Service Cloud, SAP Commerce Cloud)
• Broader CRM ecosystem expertise, including:
• Customer Data Platforms (CDP)
• Marketing Automation solutions (Dynamics Marketing, Adobe, Salesforce Marketing Cloud)
• Integration patterns and middleware (API management, SAP CPI)
• Understanding of FMCG commercial dynamics, including:
• Route‑to‑market models (direct, indirect, distributors)
• Trade marketing processes and promotional execution
• Perfect Store methodologies and field execution KPIs
• Customer segmentation and channel‑specific sales processes
• Sales contracts and trade terms
• Experience with data governance, master data management and data quality frameworks applied to CRM/SFA
• Familiarity with analytics and reporting tools (Power BI) supporting sales performance and CRM adoption

What you can expect from us in Exchange

The following list of benefits applies only for the Czech Republic – other markets may vary

• Company car
• We will acknowledge your passionate and dedicated work by annual bonus and regular salary review.
• You can look forward to 28 days off every year to recharge your batteries
• As we are firm believers in a flexible way of working, don‘t expect a time clock in our office. You can even work up to 50 % of time from your own home, otherwise, you can enjoy a unique working space in the inner centre of Prague.
• Every year you will get a flexible benefits budget to spend based on your preferences.
• We‘d support you in planning your future so we will contribute to your pension plan, too.
• Beside the opportunity to work for some of the TOP brands within FMCG, you will also receive an annual budget to savour the delicious taste of our company products.
• Growth is our magic ingredient and key to your success so we will carefully see to your further career development.
• You can also benefit from working in a highly skilled team and exposure to senior leadership from all over the globe.

So, are you our future legacy? Send us your CV and let’s find out!

Is this role not the quite one you are looking for? Check our other openings at asahiinternational.com/careers and do not forget to follow us on LinkedIn